Constructive
AID — Action-Impact-Desired Outcome
A concise model that gets straight to the point. Works well for direct communicators and time-constrained conversations.
Template
The action I observed was [action]. The impact was [impact]. The desired outcome is [what you want to see].
Example in Action
“The action I observed was deploying to production without running the integration test suite. The impact was a regression that affected 200 customers for 45 minutes. The desired outcome is that all deployments follow the pre-flight checklist — no exceptions.”
Quick Tips
- •Best for clear-cut situations where the issue is unambiguous.
- •Keep it factual and forward-looking.
- •Follow up to check if the desired outcome is being met.
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