Positive Reinforcement
SBI — Situation-Behavior-Impact (Positive)
The gold-standard feedback model adapted for recognition. Anchors praise in observable facts so it feels genuine, not generic.
Template
In [situation], when you [behavior], it had [impact].
Example in Action
“In yesterday's client demo, when you anticipated their objections and addressed them proactively, it built immediate trust and shortened the sales cycle by a week.”
Quick Tips
- •Be as specific as possible about the situation and behavior.
- •Describe the impact in terms the receiver cares about (team, customer, business).
- •Deliver it close in time to the event for maximum reinforcement.
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